Refund Policy

PARLONS ENSEMBLE

Conversational French for adults and professionals ONLINE

Effective Date: August 2026

Last Updated: August 2026

At Parlons Ensemble, we are committed to providing high-quality online French language coaching and educational resources. This Refund Policy explains the circumstances under which refunds may be granted.

By purchasing our services or products, you agree to this Refund Policy.

1. Coaching Services - Individual Coaching Sessions

Payment for individual coaching sessions is due according to the agreed payment schedule.

Once a coaching session has been completed, it is considered fully delivered and is not eligible for a refund.

2. Coaching Packages

Clients who purchase a coaching package may request a refund for unused sessions only, subject to the following conditions:

The request must be made in writing.
Only sessions that have not been used are eligible.
Completed sessions are charged at the regular individual session rate unless otherwise stated in your package agreement.
Any applicable discounts received as part of the package may be recalculated when determining the refund amount.
Administrative fees, if applicable, may be deducted.

Refunds will be processed within 10–15 business days after approval.

3. Missed Appointments

If a client misses a scheduled coaching session without providing the required notice, the session will be considered completed.

No refund or credit will be provided.

4. Cancellation Policy

Clients may cancel or reschedule a session by providing at least 24 hours' notice.

If proper notice is given, the session may be:

rescheduled at no additional cost; or
credited toward a future session, subject to availability.

Requests made with less than 24 hours' notice are generally not eligible for a refund or credit, except in exceptional circumstances at the discretion of Parlons Ensemble.

5. Technical Issues

If a coaching session cannot proceed because of a technical issue on the Coach's side, the Client may choose between:

rescheduling the session; or
receiving a full refund for that session.

If the technical issue is on the Client's side (for example, internet connection, device malfunction, or software issues), the session is generally not refundable. Parlons Ensemble may, at its sole discretion, offer a rescheduled session as a courtesy.

6. Digital Products

Due to the nature of digital products, all sales are final.

This includes:

eBooks
PDF guides
Worksheets
Downloadable lesson plans
Templates
Vocabulary lists
Digital courses
Audio files
Video lessons

Once a digital product has been downloaded or made available, no refunds or exchanges will be provided, except where required by applicable law.

7. Gift Certificates

Gift certificates and prepaid coaching credits:

are non-refundable;
are not redeemable for cash;
may not be transferred without prior written approval from Parlons Ensemble.

8. Promotional Offers

Sessions or packages purchased during promotional periods, special events, or discounted sales may have different refund terms.

Any special conditions will be communicated at the time of purchase and will apply in addition to this Policy.

9. Subscription Services (If Applicable)

If Parlons Ensemble offers subscription-based services in the future:

subscriptions may be cancelled at any time before the next billing cycle;
payments already processed are non-refundable unless required by law;
cancellation stops future billing only.

10. Client Satisfaction

Our goal is to provide every client with a positive learning experience.

If you are dissatisfied with your coaching experience, we encourage you to contact us as soon as possible. We will make reasonable efforts to resolve concerns through discussion, additional support, or other appropriate solutions. While refunds are not guaranteed, we value client feedback and will review concerns on a case-by-case basis.

11. How to Request a Refund

To request a refund, please send an email including:

Your full name
Your email address
Date of purchase
Coaching package or product purchased
Reason for your request

Please send refund requests to:

Email: emilie@parlons-ensemble-coaching.com

We aim to respond to all refund requests within 5 business days.

12. Processing Refunds

Approved refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on your financial institution or payment provider.

Parlons Ensemble is not responsible for delays caused by banks, credit card companies, or third-party payment processors.

13. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides greater rights to consumers, those rights will prevail.

14. Policy Updates

Parlons Ensemble reserves the right to modify this Refund Policy at any time.

The most current version will always be posted on our website and will apply to future purchases. Changes will not affect purchases made before the updated policy takes effect unless required by law.

Contact Information

Parlons Ensemble
Conversational French for Adults and Professionals – ONLINE