Confidentiality policy | Parlons Ensemble Coaching

Parlons Ensemble
Conversational French for adults and professionals ONLINE

Effective date:August 2026
Last updated:August 2026

At Parlons Ensemble we respect your privacy and are committed to protecting the personal information you entrust to us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, with whom it may be shared, and how we protect it when you use our website or language coaching services.

1. PERSONAL INFORMATION PROTECTION OFFICER

Company name: Parlons Ensemble
Responsible : Emilie Page - owner and founder of Parlons Ensemble
E-mail : emilie@parlons-ensemble-coaching.com
Site Web : www.parlons-ensemble-coaching.com
Province : Ontario, Canada

For any questions regarding the protection of your personal information, you can contact us using the contact details provided above.

2. WHO ARE OUR SERVICES FOR?

Parlons Ensemble primarily offers French language coaching services to adults and professionals, notably :

Conversational French
Professional French
Personalized language coaching
Interview preparation
Professional communication coaching
Intermediate and advanced French language services
digital educational resources

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on how you use our site or services, we may collect different types of information.

Identification and contact information

We can collect:

First and last name
Email address
Phone number
Address, where necessary
Communication preferences
Time zone

Information related to coaching

To personalize your learning experience, we may collect:

Your level of French
Your language goals
Your professional goals
Your profession or sector of activity
Your interests
Your language difficulties
Your exercises and homework
Your comments
Your progress
Your session history
Teaching notes

We strive to collect only the information necessary to provide our services.

4. PAYMENT INFORMATION

When you purchase services, we may collect the information necessary to process your payment.

Payments may be processed by third-party service providers such as payment platforms or financial institutions.

Parlons Ensemble does not store your complete credit card information.

Payment information is generally processed directly by the relevant payment provider, in accordance with its own privacy policies and security measures.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically, including:

Address IP
Device type
Browser type
Operating system
Pages visited
Date and time of the visit
Reference source
Data relating to site usage
Cookies and similar technologies

This information may be used to ensure the operation, security and improvement of our website.

6. HOW DO WE USE YOUR INFORMATION?

We may use your personal information to:

Responding to your requests
Communicating with you
Plan your sessions
Provide coaching services
Personalize your lessons
Prepare appropriate teaching materials
Track your progress
Process payments
Issuing invoices and receipts
Manage customer accounts
Send confirmations and reminders
Providing customer support
Improving our services
Improve our website
Comply with our legal and tax obligations
Preventing fraudulent or abusive activities
Sending you marketing communications when you have consented to it

We will not use your personal information for purposes incompatible with those for which it was collected, except when permitted or required by law.

7. CONSENT

Where required by applicable law, we will ask for your consent before collecting, using or disclosing your personal information.

Your consent may be given expressly or, where permitted by law, implicitly.

You can withdraw your consent to certain uses of your personal information by contacting us.

However, withdrawing your consent may prevent us from providing certain services when the information in question is necessary for their provision.

8. CONFIDENTIALITY OF COACHING SESSIONS

The personal, professional and educational information that you voluntarily share during your sessions is treated confidentially.

We will not disclose the content of your conversations to third parties, except when:

You have given your consent;
Disclosure is necessary to provide a service you have requested;
disclosure is required or permitted by law;
a judicial or governmental authority orders us to do so;
This is necessary to protect a person when required or permitted by applicable law.

9. COACHING NOTES

To ensure personalized follow-up, we may keep notes regarding:

Your objectives
Your level of French
Your vocabulary
Your pronunciation
Areas for improvement
Your progress
Recommended exercises
Topics covered during the sessions

These notes are used primarily for educational purposes and to improve the quality of your support.

10. RECORDING OF SESSIONS

Coaching sessions are not saved by default.

A session will only be recorded after obtaining the appropriate consent of the individuals involved.

When a recording is authorized:

its objective will be specified;
its use will be limited to the stated purpose;
it will be stored in a reasonably secure manner;
It will not be used for commercial purposes without separate authorization where required.

You can refuse a recording.

11. USE OF TESTIMONIES

We may ask our clients to provide a testimonial regarding their experience with Parlons Ensemble.

We will not publish your name, photo, testimonial, or any identifiable quote for promotional purposes without obtaining appropriate permission where required.

A separate authorization may be requested for:

Testimonials
Photos
Videos
Citations
Case studies
Customer reviews

12. COMMUNICATIONS MARKETING

If you voluntarily subscribe to our mailing list, download a free resource, or agree to receive marketing communications, we may send you:

Tips for learning French
Educational resources
Articles
New products
Promotional offers
Services and programs
Invitations to events or workshops

You can unsubscribe at any time by using the link provided for this purpose in our emails or by contacting us.

13. SHARING YOUR INFORMATION

We do not sell, rent, or exchange your personal information.for commercial purposes.

However, we may share necessary information with certain service providers who help us operate our business, including:

Payment providers
Booking platforms
Video conferencing services
Web hosting providers
Cloud storage services
Email service providers
Analysis and statistics tools
Software providers necessary for our operations

These providers may process your information in accordance with their own privacy policies.

We may also disclose information when required or permitted to do so by law.

14. THIRD-PARTY SERVICES

Our website may use or integrate third-party services, including platforms for:

Payment
Reservation
Videoconference
E-mail
Web analytics
Accommodation
Marketing

For example, depending on the tools we use, this may include:

Zoom
Google Meet
Stripe
PayPal
Google
YouTube
LinkedIn
Canva

We are not responsible for the privacy practices, content, or security of these third-party sites.

We recommend that you review their privacy policy before providing them with any personal information.

15. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies in order to:

Ensure the site's operation;
Remember certain preferences;
Understanding how visitors use the site;
Improve the user experience;
To measure the effectiveness of certain campaigns;
Strengthen security.

You can change your browser settings to accept or reject certain cookies.

However, refusing certain cookies may affect some site functionalities.

16. INFORMATION SECURITY

We take reasonable measures to protect your personal information against:

Unauthorized access
The loss
The flight
The modification
Misuse
Unauthorized disclosure

These measures may include:

Password protection
Two-factor authentication when available
Secure document storage
Limitation of access to information
Use of secure services when available
Regular updates of devices and software

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

17. INFORMATION PRESERVATION

We retain personal information only for the period reasonably necessary for the purposes for which it was collected or to comply with our legal, tax, accounting or contractual obligations.

When information is no longer needed, we take reasonable steps to delete, destroy, or anonymize it, as appropriate.

18. ACCESS AND RECTIFICATION

Subject to applicable laws, you may request:

Access to your personal information;
A copy of certain information that we hold;
The correction of inaccurate or incomplete information;
Information about how your information is used or disclosed.

To make a request, contact:

Responsible : Emilie Page - owner and founder of Parlons Ensemble
E-mail : emilie@parlons-ensemble-coaching.com

We may ask you to provide sufficient information to verify your identity before responding to a request.

19. WITHDRAWAL OF CONSENT

When the processing of your information is based on your consent, you may request the withdrawal of that consent, subject to applicable legal or contractual restrictions.

Please note that withdrawing your consent may have certain consequences. For example, we may no longer be able to provide certain services that require the information in question.

20. INFORMATION KEPT OUTSIDE CANADA

Some of our service providers may store or process personal information outside of Canada.

In this case, your information may be subject to the laws of the country where it is processed or stored.

We take reasonable steps to select appropriate suppliers and protect the information entrusted to them.

21. INTERNATIONAL CLIENTS

Parlons Ensemble can offer its services to clients located outside of Canada.

By using our services, you understand that certain information may be processed in Canada or other jurisdictions where our service providers operate.

22. MINORS

Parlons Ensemble's services are primarily intended for adults and professionals.

We do not knowingly collect personal information from minors without parental or guardian consent when such consent is required by law.

23. LINKS TO THIRD-PARTY SITES

Our website may contain links to external sites or services.